Last updated: 16 October 2026

What we collect, why we collect it, and how you can control it. We collect as little as we can get away with.

Information we collect

We collect what we need to sell you tobacco legally and get it to you:

  • Order details — name, delivery address, email address and phone number.
  • Account details — your login email and a securely hashed password. We never store passwords in readable form.
  • Order history — what you bought, when, and where it was sent.
  • Age confirmation — confirmation that you meet the 18+ requirement, and any proof of age you choose to provide.
  • Technical data — IP address, browser type and pages visited, collected automatically.
  • Messages — anything you send us by email, WhatsApp or our contact form.

We do not collect or store your full card number.

How we use your information

  • To process, pack, dispatch and track your order.
  • To confirm you meet the 18+ requirement, as tobacco retailing law requires.
  • To answer your questions and handle returns, refunds or problems.
  • To prevent fraud and misuse of the store.
  • To measure how the store performs and improve it.
  • To send order updates — and, only if you opt in, occasional offers.

Payment information

Payments are handled by established third-party payment providers. Your card details are entered into the provider’s own secure fields and are sent directly to them. We receive only the result of the transaction — whether it succeeded, the amount and a reference — never the card number itself.

Cookies and similar technologies

Cookies and similar technologies keep the store working and help us understand how it is used:

  • Essential — keeping items in your cart, keeping you signed in, and security. The store cannot function without these.
  • Performance and analytics — which pages are visited and how visitors move through the store, so we can fix and improve it.
  • Marketing and advertising — measuring our advertising and showing relevant ads on other platforms.

You can block or delete cookies in your browser settings. Blocking essential cookies will stop parts of the store — including checkout — from working.

Marketing and communications

Transactional emails (order confirmation, dispatch, tracking, refunds) are part of buying from us and are always sent. Marketing emails are sent only if you opt in, and every one of them contains an unsubscribe link that takes effect immediately.

When we share information

We share information only where it is needed to run the store:

  • Delivery — the name, address and phone number Australia Post needs to deliver your parcel.
  • Payment providers — to process and, if needed, refund your payment.
  • Service providers — our hosting, email and analytics providers, under contract and only for our purposes.
  • Legal obligations — where we are required by law to disclose information.

We do not sell your personal information.

How long we keep information

Order records are kept for as long as we are required to keep them for tax, accounting and consumer-law purposes. Account details are kept while your account is open. Marketing consent records are kept until you unsubscribe. When information is no longer needed, we delete or de-identify it.

How we protect your information

The store runs over an encrypted (HTTPS) connection. Passwords are stored hashed, payment card data never reaches our servers, and access to customer information is limited to staff who need it to do their job.

No system is completely secure. If a data breach ever affects your personal information, we will notify you and the relevant regulator as required by Australian law.

Your rights and choices

Under the Australian Privacy Principles you may:

  • Ask for a copy of the personal information we hold about you.
  • Ask us to correct information that is inaccurate, out of date or incomplete.
  • Ask us to delete information we are not required to keep.
  • Opt out of marketing at any time.
  • Ask how your information has been used or disclosed.

Contact us using the details below and we will respond within a reasonable time.

Complaints

If you are unhappy with how we have handled your personal information, contact us first and we will investigate. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Age requirement

This store sells tobacco products and is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, contact us and we will delete it.

Changes to this policy

We may update this policy as the store changes. The date at the top of the page shows when it was last revised, and material changes will be flagged on the site.

Still need help?

Our team is online 24 hours a day, 7 days a week — including about privacy requests.

Email [email protected] or message us on WhatsApp +852 6419 0530. Quoting your order number gets you a faster answer.

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