Contact us
Real people, online 24 hours a day, 7 days a week. Most messages are answered within a couple of hours.
The fastest ways to reach us
- WhatsApp: +852 6419 0530 — best for quick questions, order changes and anything urgent.
- Email: [email protected] — best for order details, returns and anything with a photo attached.
Please include your order number (you can find it in your order confirmation email) so we can pull up your order straight away.
Send us a message
Before you message us
A lot of questions already have answers on the site:
- Where is my parcel? — your Australia Post tracking number is in My Orders and in your dispatch email.
- How much is shipping? — free over AUD $200, otherwise a flat AUD $15.99. See the Shipping Policy.
- How do I pay? — PayPal, Apple Pay, Google Pay and major cards. See Payment Methods.
- How do returns work? — see the Return Policy.
- Everything else — start with the FAQs.
What we can help with
- Orders, changes and cancellations before dispatch.
- Tracking, delayed, damaged or missing parcels.
- Returns, replacements and refunds.
- Payment problems.
- Stock and availability questions.
Your details
We use what you send us only to answer your enquiry and to look after your order. See our Privacy Policy for the detail.
Still need help?
Our team is online 24 hours a day, 7 days a week — including on public holidays.
Email [email protected] or message us on WhatsApp +852 6419 0530. Quoting your order number gets you a faster answer.