About us
LEAF AU is an Australian retailer of premium cigarettes and loose tobacco — genuine stock, plain packaging, tracked delivery, and a real person on the other end of the message.
Who we are
We are a small, focused online store. We stock a curated range of imported and premium brands — Marlboro, Manchester, ESSE, Benson & Hedges, Double Happiness, Winfield and more — rather than trying to list everything available. That is deliberate: a shorter range means we know our stock, we keep it fresh, and we can tell you honestly what is on the shelf today.
Why buy from us
- Real stock, dispatched fast. Orders are picked, packed and handed to Australia Post within 48 hours of payment confirmation — and you get the tracking number as soon as it leaves.
- Free delivery over AUD $200. Below that it is a flat AUD $15.99, always tracked. The exact charge is shown at checkout before you pay.
- Discreet packaging. Plain, unbranded outer packaging with nothing on the label describing what is inside.
- Track it yourself. Your Australia Post tracking number is emailed at dispatch and lives on your My Orders page, so you never have to ask where your parcel is.
- 24-hour support. Email or WhatsApp, answered by actual people, every day of the week.
- If it does not arrive, we make it right. A replacement or a refund — and we deal with the carrier, not you.
Our promise
Order from us and the worst case is straightforward: if your parcel does not arrive, we will offer a replacement or a refund. If something is faulty, damaged or wrong, we cover putting it right. Our Return Policy explains it in full — including the rights you have under the Australian Consumer Law that we cannot and do not try to exclude.
Adults only
We sell tobacco products, which are harmful to health and addictive. Our store is strictly for customers aged 18 and over. We may ask for proof of age, or cancel and refund an order where we cannot confirm eligibility.
Questions before you order?
Ask us. Most questions — stock, shipping, payment, returns — are already answered in our FAQs, Shipping Policy and Payment Methods pages. Anything else, message us and you will get a real answer.
Still need help?
Our team is online 24 hours a day, 7 days a week — no bots, no ticket queues.
Email [email protected] or message us on WhatsApp +852 6419 0530. Quoting your order number gets you a faster answer.