Payment Methods
Pay the way that suits you, through a checkout that never hands your card details to us.
Accepted payment methods
We accept:
- PayPal — pay with your PayPal balance or any card linked to your account.
- Apple Pay — one-tap checkout on iPhone, iPad and Mac.
- Google Pay — one-tap checkout on Android and Chrome.
- Credit and debit cards — Visa, Mastercard and American Express.
Available options are always shown on the checkout page before you confirm. If a method does not appear there, it is not available for your basket and delivery address.
Currency and order totals
All prices are in Australian dollars (AUD). The total at checkout already includes any shipping charge, so the figure you see is the figure you pay — there are no handling fees added afterwards.
If your card is issued outside Australia, your bank may apply its own conversion rate or an overseas transaction fee. That charge comes from your bank, not from us.
How we keep payments secure
Payments are processed by established payment providers over an encrypted connection. Card details are entered directly into the provider’s secure fields — our staff never see your full card number and we do not store it on our servers.
Depending on your bank, you may be asked to complete an additional verification step (such as a one-time code) before a payment is approved.
Only ever pay through checkout
We will never ask you to send money to a bank account, digital wallet or gift card outside of checkout. If anyone contacts you claiming to be us and asks for payment by another route, do not pay — report it to us immediately.
If your payment is declined
- Check that the card number, expiry date, security code and billing address are exactly as they appear on your statement.
- Confirm with your bank that the card is enabled for online and overseas transactions.
- Try another method shown at checkout — a different card, or PayPal.
No order is created until payment is approved, so a declined payment never leaves you charged.
Pending and delayed payments
Some payments are held for review by the provider rather than approved instantly. If you see a pending charge but no order confirmation, contact us with the amount and the time of the attempt and we will check it against our records. Pending authorisations that do not complete are released by your bank automatically.
Verification for some orders
Occasionally we ask a customer to confirm a few details before a high-value or unusual order is dispatched. This protects both of us against card fraud. If we cannot verify an order, we cancel it and refund in full.
Refunds
Refunds are returned to the original payment method. We process them within 3–5 business days of approval; the time for the funds to appear then depends on your bank or provider. More detail is in our Return Policy.
Related pages
- Shipping Policy — rates, dispatch times and delivery windows.
- Return Policy — consumer guarantees, returns and refunds.
- Terms of Service — the terms your order is placed under.
- FAQs — quick answers to the most common questions.
Still need help?
Our team is online 24 hours a day, 7 days a week
Email [email protected] or message us on WhatsApp +852 6419 0530. Quoting your order number gets you a faster answer.