Payment & Delivery
Everything about paying for and receiving your order, in one place — rates, dispatch times, tracking and what to do if something goes wrong.
Paying for your order
We accept PayPal, Apple Pay, Google Pay and major credit or debit cards, all processed over an encrypted connection. Prices are in Australian dollars (AUD) and the checkout total already includes shipping.
Payment is captured when you place the order. We never see or store your full card number, and we will never ask you to send money outside of checkout.
Full detail: Payment Methods.
Delivery and rates
| Order total | Method | Cost |
|---|---|---|
| AUD $200.00 and over | Australia Post — tracked | Free |
| Under AUD $200.00 | Australia Post — tracked | AUD $15.99 |
Every parcel is tracked and sent in plain, unbranded packaging. We dispatch within 48 hours of payment confirmation and deliver Australia-wide.
Full detail: Shipping Policy.
How long it takes
- Dispatch: within 48 hours of payment confirmation, business days only.
- Metro: 2–3 business days after dispatch.
- Regional: 3–7 business days.
- Remote: 7–12 business days.
Delivery windows are carrier estimates rather than guaranteed dates.
Tracking your order
Your Australia Post tracking number is emailed at dispatch and is always available in My Orders. You can follow the parcel yourself — no need to ask us for an update.
If something goes wrong
If a parcel is delayed, damaged or never arrives, contact us with your order number. If your parcel does not arrive, we will offer a replacement or a refund — and we handle the carrier investigation for you.
Where to go next
Still need help?
Our team is online 24 hours a day, 7 days a week
Email [email protected] or message us on WhatsApp +852 6419 0530. Quoting your order number gets you a faster answer.